Pikaflow

Refund Policy

Last updated: December 19, 2024

Refund Policy

Last updated: December 19, 2024

This Refund Policy outlines our approach to refunds and service cancellations for Pikaflow.

Current Service Model

Pikaflow is currently provided free of charge. Since there are no payments or subscriptions at this time, traditional refunds do not apply. However, this policy explains our approach for future paid features and ensures transparency about our commitment to user satisfaction.

Future Paid Features

When we introduce paid features or subscriptions, we will offer:

30-Day Money-Back Guarantee

  • Full refund within 30 days of any paid purchase
  • No questions asked - if you're not satisfied, we'll refund you
  • Quick processing - refunds typically processed within 3-5 business days

Refund Eligibility

We will offer refunds for:

  • Purchases made within the last 30 days
  • Service not meeting advertised specifications
  • Technical issues preventing service use that we cannot resolve
  • Billing errors or duplicate charges
  • Accidental purchases

Refund Process

When paid features are available, to request a refund:

  1. Contact us at info@pikaflow.com
  2. Provide your account email and details of the purchase
  3. Brief explanation of your refund request (optional)
  4. Receive confirmation within 24 hours
  5. Refund processed within 3-5 business days

What You Keep

Even after a refund:

  • Your expense data remains yours - export it anytime
  • Account stays active - continue using free features
  • No penalties - we believe in fair, honest service

Data Retention

After any refund:

  • Your manually entered expense data remains in your account
  • You can continue using all free features
  • You can export your data at any time
  • Account deletion is always your choice

Our Philosophy

We built Pikaflow because we believe expense tracking should be:

  • Simple and stress-free
  • Fairly priced when we do charge
  • Focused on user value, not vendor lock-in

If a paid feature doesn't work for you, we want your money back in your pocket, not ours.

Payment Methods

When we process refunds, they will be issued to:

  • Original payment method (credit card, PayPal, etc.)
  • Same account used for the original purchase
  • Full amount paid (no processing fees deducted)

Exceptions and Special Cases

We may provide refunds even outside normal policy for:

  • Extended service outages on our end
  • Data loss due to our technical issues (though we maintain secure backups)
  • Feature removal that significantly impacts your workflow
  • Other circumstances at our discretion

Account Cancellation

You can always:

  • Delete your account immediately at any time
  • Export your data before deletion
  • Reactivate later if you change your mind (data permitting)
  • No exit fees or cancellation charges

Fair Use

This generous refund policy is based on good faith. We reserve the right to refuse refunds for:

  • Repeated refund requests that appear abusive
  • Attempts to use refunds as free trials beyond reasonable limits
  • Violations of our Terms of Service

Changes to This Policy

We may update this Refund Policy to reflect:

  • Introduction of paid features
  • Changes in our service model
  • Legal requirements
  • User feedback and improvements

Users will be notified of significant changes via email and on our website.

Contact Us

For refund questions or requests, contact us at:

We typically respond within 24 hours and aim to resolve refund requests quickly and fairly.

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